VICIDial is a well known VoIP based call center dialer software. Its USP is that it is available as an open source solution which makes it affordable to all. There are thousands of call centers that use it to run their call centers, BPOs and KPOs. The VICIDial experts make it perfect for companies and call centers that want to gain some kind of competitive edge as they provide required customization in it.
Zoho is a well known CRM, aka Customer Relationship Management solution. Its popularity is touching the sky as there are more than 45 million users that use this CRM solution. It is available for free with limited features. Its premium models come with a lot of features and those benefits the businesses and call centers to run their whole business model on this CRM system.
The best VoIP companies usually have expertise in VICIDial: call center solution and almost all CRM solutions, including, Zoho. This type of company provides call center CRM integration, in this case, VICIDial Zoho Integration.
The VICIDial Zoho integration is one of the popular call center CRM integration services. Here, VoIP experts integrate both of these solutions so they can work in harmony. Once integrated, both of these solutions can streamline different processes to increase efficiency and decrease expenses.
The data inserted in the Zoho: CRM solution can be pushed into the VICIDial: call center solution. In fact, there are some VoIP companies that automatically push data from Zoho to VICIDial and vice verse, in real time or in batches. The VICIDial Zoho integration also provides data access within both systems and single sign on facility to access features of both of these solutions.
When VICIDial Zoho integration is performed, the VoIP companies also provide click to call functionality integrated in the Zoho: CRM solution. It means the agents can have a click2call functionality and to make a call to the customer or lead, all they have to do is click on the lead or the button placed to access this functionality.
The VICIDial Zoho integration can also be performed to access CRM data within the call center software solution. The agent can see the customer data when he is on the live call. Not only this, but the agent can also make changes in the lead which will be automatically reflected in the Zoho.
The Zoho VICIDial integration can be really useful to use the combined power of both of these solutions. This integration removes 70% manual work for the call centers and companies that use both of these solutions.
Elision Technolab LLP is a leading VoIP company that offers call center CRM integration services. The VICIDial Zoho integration is one of the renowned services of the company. For more details, please visit https://www.elisiontec.com/vicidial-zoho-integration/
VoIP Solution Provider 