Understand Call Center CRM Integration Closely

CRM is a process or methodology used to learn more about customer needs and actions to develop stronger relationships. Call center CRM integration is basically used to help organizations better serve their customers. It creates a solution that gives employees instant access to account information and records, enabling them to provide their customers with up-to-date and relevant information during their support.

Predictive Dialer and Its Benefits in Call Center Solution

Communication industry is one of those industries which are empowered with VoIP technologies. The VoIP technologies are used to develop unified communication solutions, but definitely, it doesn’t restrict the use of that solution to VoIP calling only. These VoIP solutions can be used in both, PRI and SIP channels for communication. One of the most used and appreciated communication solutions invented by VoIP experts is the call center solution.

Call Center Solution Drives Success to Business

call center solution is one of the best solutions to address communication related concerns. The best option is to opt for the SIP based call center solution. The reason is, it uses the VoIP technology to provide the call related features, which makes the calling very much cheap compared to the traditional calling options. In fact, it also offers some advanced features, which cannot be available in traditional communication mediums. Let’s explore a few such features in brief with its possible business benefits:

Role of Call Center CRM Integration in Agent Productivity

Call center CRM integration is really popular among big call centers, but small scaled call centers often ignore this powerful functionality which is available at competitive rates. All call centers must get this service to increase the agent productivity and as we all know the productivity of agents often becomes a deciding factor of success for call centers.

What Is CRM Integrated Call Center Solution?

The call center solution plays a pivot role in many organizations. From a big scale call center to a small scale company, all use the call center solution. The major reasons for the popularity of the call center software are listed below:

Top Reasons to Get Call Center WhatsApp Integration

These days the call center software is used by almost all industry verticals unlike the time when it was used only by the large BPOs and KPOs. The reason behind this transformation is the flexibility and scalability offered in the call center solutions. Also, the ongoing inventions in the call center solution segment are making it a point of attraction for many companies as well as the big call centers and support centers. One of the most interesting innovative segments in the call center software is the integration of various third party applications in the call center software such as, CRM system, Facebook, Email, so on and so forth can be integrated in the call center solution to use it as one of the modules available in the call center software.

The WhatsApp integration in the call center solution is one of the most beneficial innovations made by the call center software development companies and it is one of the must have integrations for all companies and call centers. Here is the answer of your why.

The WhatsApp is one of the most popular applications for the communication. People love using it to have a quick chat, sharing an image, video, document and more. In fact, it has replaced SMS as a mode of communication in 80% of cases. Furthermore, the WhatsApp messages are more likely to get read faster than an email or an SMS. The people also use the search feature to find some message which they have forgotten.

The call centers often thrive to provide the best customer experience to their callers or existing customers and prospects. The WhatsApp integration in the call center solution adds the WhatsApp messaging as one of the inbuilt features in the call center software. It means once the WhatsApp call center integration is performed, the agents can send a WhatsApp message to the callers during the live call or after the call. In fact, some call center solution experts have achieved to send an automated WhatsApp message once the call is hung up or abandoned or missed. This increases the reach as well as the overall experience of the customer.

There are many more features one can achieve with the call center WhatsApp integration that result in an array of benefits. To know more about the WhatsApp call center integration and how it helps the call centers, please visit http://www.elisiontec.com/whatsapp-call-center-software-integration/

 

WebRTC Solution for Call Centers

The call center industry is huge and popular and that is why every day, there is a new innovation in this industry. Let’s talk about the call center solution which is one of the most important and inseparable part of the call center industry. The call center solution has evolved with time. When it was invented, it used to support voice calls with a few types of routing rules, but now! Now, the call center solution has started offering a wide array of features and functionalities to provide an omnichannel communication solution to the companies. Now, the agents can even send WhatsApp messages from the call center software.

7 Call Center CRM Integration with Click2Call Functionality

There are many businesses that use the call center solution to run lead generation and customer care campaigns. On the other hand, the businesses also use the CRM systems to manage better customer relationships to increase repeat and referral business. Generally, both, call center solution and CRM system are used separately and business developers or sales executives need to switch back and forth in these two systems. If the company has non-technical staff or sales reps, which don’t fit in category of using the auto dialer of predictive dialer, they often use the manual dialer of the call center solution, WebRTC solution based web phone or a traditional phone to make calls. All these legacy ways of business development and sales often reduces the productivity as the sales reps struggle between multiple systems while handling a customer call. This projects the sales reps in a frame of a naïve executive with little knowledge of the offerings. The solution for these issues and many more is simple: Call Center CRM Integration.

How Call Center CRM Integration Increase Agent Productivity?

Call center CRM integration is really popular among big call centers, but small scaled call centers often ignore this powerful functionality which is available at competitive rates. All call centers must get this service to increase the agent productivity and as we all know the productivity of agents often becomes a deciding factor of success for call centers.

VICIDial vTiger Integration Offers Top 3 Auto Sync Benefits to Call Centers

VICIDial and vTiger both are open source solution and these are used widely by many call centers, BPOs, KPOs and support centers all across the world. To give you a brief of the usages of these two systems in call centers, I would like to share the main functions of VICIDIal and vTiger systems.

VICIDial is a full features call center solution which is used to run various inbound, outbound and blended call campaigns in the call centers. The VICIDial customization is used by many call centers to add additional features and functionalities in this open source call center solution so it can be tailored according to the working model of the call center that uses it.